BDC AND INTERNET SALES CONSULTING
Ignite Growth in Your BDC
Build a motivated, customer-focused team with the structure and support they need to succeed and drive higher profits
Create a Thriving, Customer-First Call Center
- Call centers are one of the most critical—yet often overlooked—departments in a dealership. With over 15 years in the automotive industry, Lynne Hudson has a proven track record of developing high-performing Service and Sales BDCs and Internet Departments that not only maximize every opportunity but also foster a customer-first, team-driven culture. Now, she’s ready to help your dealership do the same.
This 6-month program includes monthly onsite visits and daily team text support, focusing on:
Observe & Understand
Lynne begins by evaluating workflows, listening to calls, and immersing ourselves in your team culture to uncover what’s working and what’s not.
Refine & Implement
Next, she implements and fine-tunes proven processes and customer service strategies tailored to your dealership’s unique needs.
Lead & Grow
Finally, she tracks daily goals, build meaningful incentives, and develops leadership from within to ensure sustainable growth and long-term success.